Last Updated: 14 October 2026
1. About This Policy
LEARNHARBOR UK LTD operates WhiskerWins for adults who want to play social casino-style games. Game Coins may be purchased with real money, but they cannot be withdrawn, sold or redeemed for cash, prizes or anything else of value. Game outcomes do not pay out money.
A purchase still costs money. This policy explains how to keep spending and play within your limits, how to ask us for help with your account, and where to find independent support in the UK.
2. Adults Only
You must be at least 18 to use the Service. We ask you to confirm your age when you register and may request evidence of age. If we learn that an account belongs to someone under 18, we may suspend or close it and handle their personal data under our Privacy Policy.
Parents and carers can use device and browser controls to limit access and should keep payment methods out of children's reach. Please contact us if you believe a minor has used the Service.
3. Spending and Play Time
Choose a purchase budget you can afford before you play. Do not use money needed for rent, bills, food or other essentials, and do not borrow to buy Game Coins. Check your payment confirmations and account activity regularly.
Decide how long you will play and set a timer on your device. Stop when it goes off, even if a game has not gone your way. You can enable a reminder in Responsible Play, but it is stored in your browser and does not block play or purchases. Automated purchase limits are not currently available through this Service.
4. Taking a Break or Closing Your Account
You can leave a game and sign out at any time. If you want your account restricted or closed, email support@goldenfoxstudio.com or use our contact form. Tell us whether you want a break or permanent closure. We will review the request and confirm when any restriction has taken effect. Until then, please do not assume that access or purchases are blocked.
If you also use real-money gambling sites, GAMSTOP offers free self-exclusion from participating UK licensed online gambling operators. Check its coverage directly; you must contact us separately to request a restriction on your WhiskerWins account.
5. Signs That Play Is Becoming Harmful
Take a break and seek support if you spend more time or money than planned, hide purchases, neglect work or people close to you, or play to escape anxiety, stress or low mood. Trying to recover money spent on Game Coins by continuing to play is another warning sign: Game Coins cannot produce a cash return.
If someone else's play concerns you, the organisations below can also help you.
6. How We Respond to Concerns
Tell our support team if your play or spending is causing harm. We may discuss a break, restrict or close an account, and direct you to independent help. We handle requests in line with our Privacy Policy. Please do not send payment card details or identity documents through the contact form.
7. Independent UK Support
GamCare runs the free, confidential National Gambling Helpline. Call 0808 8020 133 at any time, day or night. Its website also offers online support.
NHS guidance on gambling harms explains signs to look for and how to get treatment and support. The Gambling Commission's safer gambling guidance explains tools such as payment blocks and self-exclusion for gambling services.
These services are independent of WhiskerWins. You can use them whether you are worried about your own habits or someone else's.
8. Contact Us
For questions about this policy or help with your WhiskerWins account, contact:
LEARNHARBOR UK LTD
167-169 Great Portland Street, 5th Floor
London, England, W1W 5PF
Company Number: 16834957
Email: support@goldenfoxstudio.com