Play Time
Choose a session length before you start and set a timer on your device. Stop when it goes off. This is a personal reminder, not an automatic account limit.
Commitment to Responsible Entertainment
WhiskerWins is for adults aged 18 and over. Game Coins can be purchased, so it matters to keep both time and spending within your limits.
Manage Your Play
OUR PHILOSOPHY
Keep it fun. Play smart.
Game Coins are for entertainment. They cannot be withdrawn or redeemed for money or prizes, and buying them still costs real money.
Decide what you can afford before you play, take regular breaks, and ask for help early if play becomes stressful. The guidance below explains which steps you can take yourself and when to contact support.
PLAYER CONTROLS
Ways to Stay in Control
Use these steps to stay aware of your time and spending. Contact support for an account restriction, and wait for confirmation before relying on it.
Purchase Budget
Game Coins can cost real money. Set a budget you can afford, check payment confirmations, and never use money needed for essentials or borrow to buy coins.
Account Activity
Signed-in players can review recent Game Coin activity in My Account. Check it alongside your payment confirmations so you know what you have spent.
Take a Break
Leave the game and sign out when play stops feeling enjoyable. Contact support if you want help restricting or closing your account.
Reality Checks
Pause between sessions to check the time and your spending. A virtual result cannot return money spent on Game Coins.
Account Restrictions
Ask support for a break or permanent closure. A restriction is active only after support confirms it. GAMSTOP covers participating UK licensed gambling sites separately.
Spotting the Signs
Keep track of your habits. Be cautious of the following warning signs:
- Spending more time or money than you planned.
- Neglecting work, family or other responsibilities to play.
- Borrowing or using money needed for essentials to buy coins.
- Hiding purchases or playing to escape anxiety or stress.
Professional Support
If play or spending is causing harm, these independent UK services can help:
- National Gambling Helpline
- Call 0808 8020 133 for free, confidential support, 24 hours a day
SAFER PLAY RESOURCES
UK Support & Helpline Info
These independent organisations offer support and information. Contact us separately if you want to restrict your WhiskerWins account.
GamCare
Free, confidential support for people affected by gambling harms. Its National Gambling Helpline is open day and night.
Visit gamcare.org.ukNHS
Information on signs of gambling harm, treatment and support for you or someone close to you.
Read NHS guidanceGambling Commission
UK guidance on managing time and money, payment blocks, and self-exclusion for gambling services.
View safer gambling guidance